How to Target Balanced Scorecard Indicators in a DEA-BSC Integrated Model

Subject Areas : International Journal of Data Envelopment Analysis

Mohammad  Fallah ¹ (Department of Industrial Engineering, Central Tehran Branch, Islamic Azad University, Tehran, IRAN)
Esmail  Najafi ² ()

Received: 2019-10-03 Accepted : 2020-02-20 Published : 2020-02-01

Keywords: Data Envelopment Analysis, Malmquist Productivity Index, Balanced Scorecard,

Abstract :

Performance measurement is always one of the most important tasks of managers, so knowledge management is measurement knowledge, and if we can measure something, we can no doubt control it, and therefore we cannot manage it. In this paper, according to the Malmquist productivity index, an index is used to determine the progress and regress of a unit. This index is defined by the boundary changes resulting from the inputs of the units and their efficiency changes, which we call the Malmquist Productivity Index. After calculating the Malmquist changes, we were able to determine the rate of increase or decrease in the indicators for the following period.