بررسی پژوهش های حوزه رفتار فروش اخلاقی از منظر فراروش : پایگاه های Google Scholar, Science Direct, Emerald, Springer, T & F , SAGE
محورهای موضوعی : بازاریابیرضا شعبانی 1 , پژمان جعفری 2 , بهرام خیری 3
1 - دانشجوی دکتری، گروه مدیریت بازرگانی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
2 - استادیار، گروه مدیریت بازرگانی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
3 - دانشیار، گروه مدیریت بازرگانی، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران
کلید واژه: اخلاق, رفتار فروش اخلاقی, فراروش,
چکیده مقاله :
امروزه ورود تکنولوژی و تغییر ماهیت بازارها ، تنوع زیاد محصولات ، افزایش بی وقفه برندها و شرکت های تولیدی منجر به ایجاد فضایی رقابتی گردیده است. در چنین فضایی شرکت ها تمرکز خود را بر استراتژی هایی می گذارند که منجر به بقا و حفظ سودآوری در بازار گردد؛توجه به حفظ سودآوری و بقا موجب انحراف توجه شرکت ها به مسائل اخلاقی در این حوزه می گردد . اخیرا موضوع اخلاق در کسب و کار در کانون توجه بسیاری از پژوهشگران قرار گرفته است اما پژوهش های اندکی توجه خود را معطوف به ماهیت ذاتی اخلاق نموده اند،لذا هدف از پژوهش حاضر بررسی روش شناسی پژوهش های پیشین در این حوزه با استفاده از روش، فرا روش می باشد، بدین منظور مقالات منتشر شده در 6 پایگاه اطلاعاتی در یک بازه زمانی مشخص از منظر روش شناسی مورد بررسی قرار گرفتند، نتایج نشان داد پژوهشهای انجامشده در این حوزه از یکنواختی و جهتگیری یکسویه در روشها دچار آسیب شدهاست، به گونه ای که اکثر مقالات با رویکرد کمی، با استفاده از ابزار پرسشنامه و با روش تحلیل مدلیابی معادلات ساختاری انجام گرفته اند، و سهم پژوهش های کیفی و آمیخته در مقایسه با پژوهش های کمی بسیار ناچیز است.
Today, with the introduction of technology and the consequent market transformation, the wide range of available products, and the continuous increase in brands and manufacturing companies an intensely competitive environment has been created. In such an environment, companies primarily focus on strategies that guarantee their survival and profitability in the market. The excessive focus of attention on profitability and survival, though, has led to a neglect of ethical issues in business. In recent years, sales ethics has drawn many researchers’ attention; however, the intrinsic nature of ethics has not been the target of such research. With this research gap, the current study aims at doing a meta-analysis of methodologies used in previous research. To this end, methodologies reported in published papers in 6 databases during a definite time period were investigated. Our results revealed that previous research suffered from monotony and bias in their applied methods, with most articles limiting themselves to quantitative approaches, exclusively using questionnaires and structural equation modeling for data gathering and analysis, respectively. This has led to the scarcity of qualitative and mixed-model research compared to the quantitative research carried out in the field.
1) ابراهیمی نژاد، مهدی، تقوی، علی، (1394)، "بررسی و سنجش رابطه اخلاق کسبوکار و رضایت مشتری "، پژوهشهای مدیریت عمومی، سال هشتم، شماره 28، صفحات 87-108.
2) احمدی الوار، زهرا، فیض، داود، مدرسی، میثم، (1401)، "فراترکیب و فراروش تحقیقات رفتارهای انحرافی در سازمانهای ایرانی: بررسی پیامدها "، مدیریت فرهنگسازمانی، دوره 2، شماره 2 تابستان، صفحات 321-351.
3) براری، مجتبی، رنجبریان، بهرام، (1390)، "رعایت اخلاق در فروش و تأثیر آن بر کیفیت رابطه مشتری با سازمان (موردمطالعه: یکی از شرکتهای فعال در زمینه پوشاک مردانه در شهرستان تهران)"، فصلنامه اخلاق در علوم و فناوری، سال 6، شماره 4، صفحات 53-62.
4) حری، عباس، (1388)، "روششناسی پژوهش "، نشریه کتاب ماه کلیات، سال سیزدهم، شماره3، پياپي 147.
5) حیدری، علی، والی پور، علیرضا، بختیاری، بهناز، (1396)، "تحلیلی بر روند پژوهشهای بازاریابی در ایران ". پژوهشهای مدیریت در ایران، دوره 21، شماره 3.
6) خنیفر، حسین، جندقی، غلامرضا، بردبار، حامد، (1391)، "نقش فضای اخلاقی در بهکارگیری فناوری اطلاعات "، فصلنامه اخلاق در علوم و فناوری، سال 7، شماره 4، صفحات 10-18.
7) صادقی، امیر، مشبکی اصفهانی، اصغر، کرد نائیج، اسداله، خداداد حسینی، سید حمید، (1394)، "فرا روش پژوهشهاي مدیریت اسلامی در ایران (موردمطالعه: مقالههای علمی پژوهشی 1380 تا 1394)"، فصلنامه علمی پژوهشی مدیریت اسلامی، سال 23، شماره 4
8) طبیبی، سید جمالالدین، ملی، محمدرضا، دلگشایی، بهرام، (1388)، "تدوین پایاننامه، رساله، طرح پژوهشی و مقاله علمی "، چاپ هشتم، تهران، انتشارات فردوس.
9) طیبی ابوالحسنی، سید امیرحسین، دانشور دیلمی، محمدرضا، خاشعی ورنامخواستی، وحید، (1398)، "فراروش تحقیقات دانشگاهی حوزه استراتژی "، مطالعات مدیریت راهبردی سال 10، شماره 40، صفحات 71-105.
10) عباس نژاد، سعید، حقیقی کفاش، مهدی، صحت، سعید، (1390)، "رابطه رفتار فروش اخلاقی با وفاداری مشتریان در بیمه عمر (مور مطالعه: یک شرکت بیمه)، پژوهشنامه بیمه (صنعت بیمه سابق)"، سال بیست و ششم، شماره 4، شماره مسلسل 104، صفحات 131-154.
11) عزیزی شهریار، فرهیخته، فاطمه، (392)،" تحلیل محتوا، تناظر و فراروش پایاننامههای بازاریابی در دانشگاههای منتخب تهران "، مدیریت بازرگانی (دانش مدیریت)، دوره 5، شماره 3، صفحات 105-124.
12) عزیزی، شهریار، قنبرزاده میاندهی، رضا، فخارمنش، سینا، (1392)، "میزان رعایت رفتارهای اخلاقی اسلامی بررسی موردی فروشندگان لوازمخانگی شهر تهران "، نشریه پژوهشنامه اخلاق، سال 6، شماره 1.
13) عیوض پور، جعفر، رضایی دولتآبادی، حسین، محمدشفیعی، مجید، (1399)، "بررسی اخلاقیات خردهفروشان الکترونیک و تأثیر آن بر تمایلات رفتاری خریدار و تصویر خردهفروش "، پژوهشهای مدیریت در ایران دوره 24، شماره،3 (پیاپی 109)، صفحات 144-167.
14) فردوسی، شهرام، ملایی، فاطمه، حاجی پور، بهمن، بابایی فرجآباد، مهدیه، (1398)، "فراروش پژوهشهای بازاریابی در ایران: بررسی نزدیکبینی در روشها "، پژوهشهای مدیریت در ایران، دوره 23، شماره 2 (پیاپی 104)، صفحات 182-199.
15) محمدنژاد شورکایی. مجتبی، جشنی آرانی، مجتبی، یزدانی، حمیدرضا، (1390)، "فرا روش تحقیقات انجامشده در زمینه عوامل مؤثر بر رضایت مشتری: تحلیل اسنادی پایاننامههای کارشناسی ارشد و دکتری دانشگاههای دولتی تهران "، چشمانداز مدیریت بازرگانی، شماره 39.
16) یعقوبی، ابوالقاسم، فتحی، فتانه، محمدزاده، سروره، (1397)، "فرا تحلیل مطالعات هوش اخلاقی "، فصلنامه مطالعات روانشناسی تربیتی، شماره 32.
17) Abratt, R., & Penman, N. (2002). Understanding factors affecting salespeople’s perceptions of ethical behavior in South Africa. Journal of Business Ethics, 35(4), 269-280.
18) Abratt, R., Bendixen, M., & Drop, K. (1991). Ethical perceptions of South African retailers: Management and sales personnel. International Journal of Retail & Distribution Management. Vol. 27 No. 2, pp. 91-105.
19) Abdul Aziz, N., Aziza, Ahmad, N.M., Saleh, S. (2018). ETHICAL SALES CLIMATE AND COMPETITIVE INTENSITY AS ANTECEDENT OF ETHICAL SALES BEHAVIOUR AMONGST AGENT TAKAFUL, International Journal of Education, Islamic Studies and Social Sciences Research, Vol3, NO. 1, Isu 06.
20) Abdullah, N. A., hassan, S. A., Yusoff, S. Z. (2020). Factors that Influence the Ethical behaviours of Takaful Agents. International Journal of Academic Research in Business and Social Sciences. 10(8), 270-282.
21) Agag, G., & Elbeltagi, I. (2014). E-retailing Ethics in Egypt and its effect on customer repurchase intention. In IFIP International Conference on Human Choice and Computers (pp. 1-14). Springer, Berlin, Heidelberg.
22) Agag, G., El-Masry, A., Alharbi, N. S., & Almamy, A. A. (2016). Development and validation of an instrument to measure online retailing ethics: Consumers’ perspective. Internet Research. Vol. 26 No. 5, pp. 1158-1180.
23) Agnihotri, R., & Krush, M. T. (2015). Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager. Journal of Personal Selling & Sales Management, 35(2), 164-174.
24) Agnihotri, R., Rapp, A., Kothandaraman, P., & Singh, R. K. (2012). An emotion-based model of salesperson ethical behaviors. Journal of Business Ethics, 109(2), 243-257.
25) Akenbor, C., & Imade, S.R. (2011). Sales Target and Ethical Behaviour of Marketing Executives in the Nigerian Banking Industry. African Research Review, Vol. 5 (3), Serial No. 20.
26) Alrubaiee, L. (2012). Exploring the relationship between ethical sales behavior, relationship quality, and customer loyalty. International Journal of Marketing Studies, 4(1), 7.
27) Bass, K., Barnett, T., & Brown, G. (1998). The moral philosophy of sales managers and its influence on ethical decision making. Journal of Personal Selling & Sales Management, 18(2), 1-17.
28) Bateman, C. R., & Valentine, S. R. (2021). Consumers’ personality characteristics, judgment of salesperson ethical treatment, and nature of purchase involvement. Journal of Business Ethics, 169(2), 309-331.
29) Bateman, C., & Valentine, S. (2015). The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase. Journal of Personal Selling & Sales Management, 35(2), 125-142.
30) Bejou, D., Ennew, C. T., & Palmer, A. (1998). Trust, ethics and relationship satisfaction. International Journal of Bank Marketing. Vol. 16 No. 4, pp. 170-175.
31) Bellizzi, J. A. (1995). Committing and supervising unethical sales force behavior: the effects of victim gender, victim status, and sales force motivational techniques. Journal of Personal Selling & Sales Management, 15(2), 1-15.
32) Bodkin, C., & Miaoulis, G. (2007). eHealth information quality and ethics issues: an exploratory study of consumer perceptions. International Journal of Pharmaceutical and Healthcare Marketing. Vol. 1 No. 1, pp. 27-42.
33) Bolander, W., Zahn, W. J., Loe, T. W., & Clark, M. (2017). Managing new salespeople’s ethical behaviors during repetitive failures: When trying to help actually hurts. Journal of Business Ethics, 144(3), 519-532.
34) Bourdeau, B., Graf, R., & Turcotte, M.-F. (2013). Influence Of Corporate Social Responsibility As Perceived By Salespeople On Their Ethical Behaviour, Attitudes And Their Turnover Intentions. Journal of Business & Economics Research (JBER), 11(8), 353–366.
35) Boyle, B. A. (2000). The impact of customer characteristics and moral philosophies on ethicaljudgments of salespeople. Journal of Business ethics, 23(3), 249-267.
36) Bozkurt, S., & Gligor, D. (2019). Customers’ behavioral responses to unfavorable pricing errors: the role of perceived deception, dissatisfaction and price consciousness. Journal of Consumer Marketing. Vol. 36 No. 6, pp. 760-771.
37) Brunk, Katja. (2010). Reputation building: beyond our control? Inferences in consumers' ethical perception formation. Journal of Consumer Behaviour. 9. 275 - 292. 10.1002/cb.317.
38) Cadogan, J. W., Lee, N., Tarkiainen, A., & Sundqvist, S. (2009). Sales manager and sales team determinants of salesperson ethical behaviour. European Journal of Marketing. Vol. 43 No. 7/8, pp. 907-937.
39) Chen, W. C., Hsieh, K. M., Lin, C. S., Lee, C. C., Yu, C., Lin, Y. C., & Hong, J. C. (2020). Relationships between sales ethics, corporate social responsibility, trust, attitude, and loyalty in the real estate brokerage industry. Social Behavior and Personality: an international journal, 48(3), 1-9.
40) Chang, H. H., & Guo, Y. Y. (2021). Online fraudulent returns in Taiwan: The impacts of e-retailers’ transaction ethics and consumer personality. Journal of Retailing and Consumer Services, 61, 102529.
41) Chandrarathne, W., & Herath, H. (2020). Impact of Organizational Factors on Sales Force Unethical Behavior in the Sri Lankan Life Insurance Industry, VJM,Vol. 06 (1) 01-27.
42) Chauhan, S., & Rathore, S. (2014). Ethics in behavioural targeting: Mapping consumers perceptions. International Journal of Online Marketing (IJOM), 4(2), 45-61.
43) Chen, M. F., & Mau, L. H. (2009). The impacts of ethical sales behaviour on customer loyalty in the life insurance industry. The Service Industries Journal, 29(1), 59-74.
44) Cheng, H. F., Yang, M. H., & Chen, K. Y. (2011). Elucidating the ethical sales behavior in electronic commerce. Journal of Computer Information Systems, 52(1), 87-95.
45) Cheng, H. F., Yang, M. H., Chen, K. Y., & Chen, H. L. (2014). Measuring perceived EC ethics using a transaction-process-based approach: Scale development and validation. Electronic Commerce Research and Applications, 13(1), 1-12.
46) Cheung, M. F., & To, W. M. (2021). The effect of consumer perceptions of the ethics of retailers on purchase behavior and word-of-mouth: The moderating role of ethical beliefs. Journal of Business Ethics, 171(4), 771-788.
47) De Coninck, J. B. (1992). How sales managers control unethical sales force behavior. Journal of Business Ethics, 11(10), 789-798.
48) Diallo, M. F., & Lambey-Checchin, C. (2017). Consumers’ perceptions of retail business ethics and loyalty to the retailer: The moderating role of social discount practices. Journal of business ethics, 141(3), 435-449.
49) Donoho, C., Heinze, T., & Kondo, C. (2012). Gender differences in personal selling ethics evaluations: Do they exist and what does their existence mean for teaching sales ethics?. Journal of Marketing Education, 34(1), 55-66.
50) Dubinsky, A. J., & Levy, M. (1985). Ethics in retailing: Perceptions of retail salespeople. Journal of the Academy of Marketing Science, 13(1), 1-16.
51) Edwards, M., Davies, M., & Edwards, A. (2009). What are the external influences on information exchange and shared decision-making in healthcare consultations: a meta-synthesis of the literature. Patient education and counseling, 75(1), 37-52.
52) Elbeltagi, I., & Agag, G. (2016). E-retailing ethics and its impact on customer satisfaction and repurchase intention: a cultural and commitment-trust theory perspective. Internet Research.
53) Ergeneli, A., & Arıkan, S. (2002). Gender differences in ethical perceptions of salespeople: An empirical examination in Turkey. Journal of Business Ethics, 40(3), 247-260.
54) Fatima, Z. (2018). Exploring the Consequences of Ethical Behaviour:A Review Based Approach. Institute of Management Management Dynamics, Volume 18, Number 2 (2018)
55) Fatima, Z. (2020). Exploring the organizational factors affecting salesforce ethical behavior: a review-based article. Asian Journal of Business Ethics, 9(1), 29-45.
56) Fatima, Z. Azam, M. K, (2016). Sales Force Control System and Ethical Behaviour: A Review Based Article. Asian Journal of Marketing, 10: 1-7
57) Fraedrich, J. P. (1993). The ethical behavior of retail managers. Journal of Business Ethics, 12(3), 207-218.
58) Gegez, A. E., Inks, S. A., & Avila, R. A. (2006). A comparison of Turkish buyers' and sellers' perceptions of ethical behaviors within the buyer-seller dyad. Journal of Euromarketing, 15(2), 27-50.
59) Hansen, J. D., & Riggle, R. J. (2009). Ethical salesperson behavior in sales relationships. Journal of Personal Selling & Sales Management, 29(2), 151-166.
60) Honeycutt, E. D., Glassman, M., Zugelder, M. T., & Karande, K. (2001). Determinants of ethical behavior: A study of autosalespeople. Journal of Business Ethics, 32(1), 69-79.
61) Hunt, S. D., & Vitell, S. J. (2006). The general theory of marketing ethics: A revision and three questions. Journal of macromarketing, 26(2), 143-153.
62) Jalali, Z., Sheikhesmaeili, S., & Mohammadi, A. (2016). The effects of ethical sales behaviours on customer loyalty with the transaction cost theory approach in life insurances: study of the Iran insurance company of Sanandaj. International Journal of Humanities and Cultural Studies, 1370-1379.
63) Jiang, K., Hu, J., Hong, Y., Liao, H., & Liu, S. (2016). Do it well and do it right: The impact of service climate and ethical climate on business performance and the boundary conditions. Journal of Applied Psychology, 101(11), 1553.
64) Karami, M., Olfati, O., & Dubinsky, A. J. (2014). Influence of religiosity on retail salespeople's ethical perceptions: the case in Iran. Journal of Islamic Marketing.,, Vol. 5 No. 1, pp. 144-172.
65) Kashif, M., Zarkada, A., & Thurasamy, R. (2017). The moderating effect of religiosity on ethical behavioural intentions: An application of the extended theory of planned behaviour to Pakistani bank employees. Personnel Review. Vol. 46 No. 2, pp. 429-448.
66) Kurland, N. B. (1996). Sales agents and clients: Ethics, incentives, and a modified theory of planned behavior. Human relations, 49(1), 51-74.
67) Kurt, G., & Hacioglu, G. (2010). Ethics as a customer perceived value driver in the context of online retailing. African Journal of Business Management, 4(5), 672-677.
68) Kushwaha, Bijay & Singh, Raj Kumar & Tyagi, Vikas & Singh, Vibhuti. (2020). Ethical Relationship Marketing in the Domain of Customer Relationship Marketing. Test Engineering and Management. 83. 16573 - 16584.
69) Lagace, R. R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: the pharmaceutical industry. Journal of Personal Selling & Sales Management, 11(4), 39-47.
70) Lavorata, L. (2007). Proposal for a measurement scale of the ethical climate in business: A study in the area of B-to-B selling. Recherche et Applications en Marketing (English Edition), 22(1), 1-23.
71) Lee, M. Y., & Jackson, V. P. (2010). Consumer awareness and evaluation of retailers' social responsibility: An exploratory approach into ethical purchase behavior from a US perspective. Journal of Global Academy of Marketing, 20(1), 49-58.
72) Lee, N., Beatson, A., Garrett, T. C., Lings, I., & Zhang, X. (2009). A study of the attitudes towards unethical selling amongst Chinese salespeople. Journal of Business Ethics, 88(3), 497-515.
73) Lee, C. C. (2012). Extended service quality model: Causes of agency problems and ethical sales behavior. Social Behavior and Personality: an international journal, 40(8), 1381-1400.
74) Lee, Y., Heinze, T., Donoho, C., Fournier, C., Jalal, A. A., Cohen, D., & Hennebichler, E. (2018). An international study of culture, gender, and moral ideology on sales ethics evaluations: How should educators respond?. Journal of Marketing Education, 40(3), 196-210.
75) Leonidou, L. C., Leonidou, C. N., & Kvasova, O. (2012). Cultural drivers and trust outcomes of consumer perceptions of organizational unethical marketing behavior. European Journal of Marketing. Vol. 47 No. 3/4, pp. 525-556
76) Li, N., & Murphy, W. H. (2012). A three-country study of unethical sales behaviors. Journal of Business Ethics, 111(2), 219-235.
77) Li, Y., Liu, H., Lee, M., & Huang, Q. (2019). Information privacy concern and deception in online retailing: The moderating effect of online–offline information integration. Internet Research. Vol. 30 No. 2, pp. 511-537.
78) Limbu, Y. B., Wolf, M., & Lunsford, D. (2012). Perceived ethics of online retailers and consumer behavioral intentions: The mediating roles of trust and attitude. Journal of Research in Interactive Marketing. Vol. 6 No. 2, pp. 133-154.
79) Limbu, Y. B., Wolf, M., & Lunsford, D. L. (2011). Consumers' perceptions of online ethics and its effects on satisfaction and loyalty. Journal of research in interactive marketing.
80) Limbu, Y. B., & Jensen, R. W. (2018). The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues. International Journal of Electronic Marketing and Retailing, 9(1), 89-108.
81) Lin, S. H., & Wu, H. (2012). Effects of ethical sales behavior considered through transaction cost theory: To whom is the customer loyal. The Journal of International Management Studies, 7(1), 31-40.
82) Lu, L. C., Chang, H. H., & Yu, S. T. (2013). Online shoppers’ perceptions of e‐retailers’ ethics, cultural orientation, and loyalty: An exploratory study in Taiwan. Internet Research. Vol. 23 No. 1, pp. 47-68.
83) Lund, D. B. (2000). An empirical examination of marketing professionals' ethical behavior in differing situations. Journal of Business Ethics, 24(4), 331-342.
84) Lussier, B., Hartmann, N. N., & Bolander, W. (2021). Curbing the undesirable effects of emotional exhaustion on ethical behaviors and performance: A salesperson–manager dyadic approach. Journal of Business Ethics, 169(4), 747-766.
85) Madhani, P. M. (2014). Compensation, ethical sales behavior and customer lifetime value. Compensation & Benefits Review, 46(4), 204-218.
86) McClaren, N. (2013). The personal selling and sales management ethics research: Managerial implications and research directions from a comprehensive review of the empirical literature. Journal of business ethics, 112(1), 101-125.
87) McClaren, N. (2015). The methodology in empirical sales ethics research: 1980–2010. Journal of business ethics, 127(1), 121-147.
88) McIntyre, F. S., Thomas Jr, J. L., & Gilbert, F. W. (1999). Consumer segments and perceptions of retail ethics. Journal of Marketing Theory and Practice, 7(2), 43-53.
89) Merkle, A. C., Hair Jr, J. F., Ferrell, O. C., Ferrell, L. K., & Wood, B. G. (2020). An examination of pro-stakeholder unethical behavior in the sales ethics subculture. Journal of Marketing Theory and Practice, 28(4), 418-435.
90) Moradi Ziba, Sepideh, (2019). 'Examine the sale ethical impact at the trust and loyalty policyholders’ life insurance (Case Study: Iran Insurance Company in Tehran)', Agricultural Marketing and Commercialization Journal, 3(1), pp. 62-70
91) Nadeem, W., Juntunen, M., Shirazi, F., & Hajli, N. (2020). Consumers’ value co-creation in sharing economy: The role of social support, consumers’ ethical perceptions and relationship quality. Technological Forecasting and Social Change, 151, 119786.
92) Nawaf, G. A. A. E. M. (2016). Development and validation of an instrument to measure online retailing ethics: Consumers’ perspective Gomaa Agag Ahmed El-masry Nawaf Sulaiman Alharbi Ahmed Ahmed Almamy. Internet Research, Vol. 26 Iss 5 pp.1158-1180.
93) Ogonu, Gibson & Henshaw, Akani. (2020). Ethical Employee Behaviour and Customer Satisfaction of Deposit Money Banks in Rivers State, Nigeria, International Journal of Management and Marketing Systems, Volume 13, Issue 7, 18-26.
94) Obiero, E.A., Maende, C.,2017, Effect of Ethical Standards of Sales Representatives on Pharmaceutical Companies’ Sales in Nairobi City, Kenya,International Journal of Current Aspects in Social Sciences (IJCASS), Volume 2, Issue I,, PP 12-22.
95) O’Fallon, M. J., & Butterfield, K. D. (2013). A review of the empirical ethical decision-making literature: 1996–2003. Citation classics from the journal of business ethics, 213-263.
96) Ou, W. M., Shih, C. M., & Chen, C. Y. (2015). Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth. International Journal of Commerce and Management., Vol. 25 Iss 4 pp. 673 – 686.
97) Papaoikonomou, E., Ryan, G., & Valverde, M. (2011). Mapping ethical consumer behavior: Integrating the empirical research and identifying future directions. Ethics & Behavior, 21(3), 197-221.
98) Peng, L., Cui, G., Zhuang, M., & Li, C. (2016). Consumer perceptions of online review deceptions: an empirical study in China. Journal of Consumer Marketing. Vol. 33 No. 4, pp. 269-280.
99) Pettijohn, C. E., Keith, N. K., & Burnett, M. S. (2011). Managerial and peer influence on ethical behavioral intentions in a personal selling context. Journal of Promotion Management, 17(2), 133-147.
100) Riquelme, I. P., & Román, S. (2014). The relationships among consumers’ ethical ideology, risk aversion and ethically-based distrust of online retailers and the moderating role of consumers’ need for personal interaction. Ethics and Information Technology, 16(2), 135-155.
101) Riquelme, I. P., Román, S., & Iacobucci, D. (2016). Consumers' perceptions of online and offline retailer deception: a moderated mediation analysis. Journal of Interactive Marketing, 35, 16-26.
102) Román, S. (2003) The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry, Journal of Marketing Management, 19:9-10, 915-939.
103) Román, S. (2007). The ethics of online retailing: a scale development and validation from the consumers’ perspective. Journal of Business Ethics, 72(2), 131-148.
104) Román, S., & Cuestas, P. J. (2008). The perceptions of consumers regarding online retailers’ ethics and their relationship with consumers’ general internet expertise and word of mouth: a preliminary analysis. Journal of Business Ethics, 83(4), 641-656.
105) Román, S., & Munuera, J. L. (2005). Determinants and consequences of ethical behaviour: an empirical study of salespeople. European Journal of Marketing.
106) Román, S., & Ruiz, S. (2005). Relationship outcomes of perceived ethical sales behavior: the customer's perspective. Journal of Business Research, 58(4), 439-445.
107) Román, S., Riquelme, I. P., & Iacobucci, D. (2019). Perceived deception in online consumer reviews: Antecedents, consequences, and moderators. In Marketing in a Digital World. Emerald Publishing Limited.
108) Rosemary R. Lagace, Robert Dahlstrom & Jule B. Gassenheimer (1991) The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry, Journal of Personal Selling & Sales Management, 11:4, 39-47
109) Ross, W. T., & Robertson, D. C. (2003). A typology of situational factors: Impact on salesperson decision-making about ethical issues. Journal of Business Ethics, 46(3), 213-234.
110) Sagha Hazrati,Saeed,Zohdi,Maryam,Zohdi, Mohammad Hadi,Seyedi,Seyed Masoud,Dalvand,Mohammad Reza,"Examining impacts of the salesperson’s ethical behavior on the customer’s satisfaction, trust and commitment", African Journal of Business Management Vol. 6(14), pp. 5026-5033.
111) Sarma, N.N., 2007, Ethics in retailing – perceptions of management and sales personnel,International Marketing Conference on Marketing & Society, 8-10 April, 2007, IIMK.
112) Schwepker Jr, C. H. (2013). Improving sales performance through commitment to superior customer value: The role of psychological ethical climate. Journal of Personal Selling & Sales Management, 33(4), 389-402.
113) Schwepker Jr, C. H. (2017). Psychological ethical climate, leader–member exchange and commitment to superior customer value: influencing salespeople’s unethical intent and sales performance. Journal of Personal Selling & Sales Management, 37(1), 72-87.
114) Schwepker Jr, C. H. (2019). Using ethical leadership to improve business-to-business salesperson performance: the mediating roles of trust in manager and ethical ambiguity. Journal of Business-to-Business Marketing, 26(2), 141-158.
115) Schwepker Jr, C. H., & Good, D. J. (2007). Sales management’s influence on employment and training in developing an ethical sales force. Journal of Personal Selling & Sales Management, 27(4), 325-339.
116) Schwepker, C. H., & Good, D. J. (2011). Moral judgment and its impact on business-to-business sales performance and customer relationships. Journal of business ethics, 98(4), 609-625.
117) Schwepker, C. H., & Schultz, R. J. (2015). Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance. Journal of Personal Selling & Sales Management, 35(2), 93-107.
118) Sharma, G., & Lijuan, W. (2014). Ethical perspectives on e-commerce: an empirical investigation. Internet Research. Vol. 24 No. 4, pp. 414-435.
119) Singhapakdi, A., & Vitell, S. J. (1991). Analyzing the ethical decision making of sales professionals. Journal of Personal selling & sales Management, 11(4), 1-12.
120) Singhapakdi, A., & Vitell, S. J. (1992). Marketing ethics: Sales professionals versus other marketing professionals. Journal of Personal Selling & Sales Management, 12(2), 27-38.
121) Singhapakdi, A., Vitell, S. J., Rao, C. P., & Kurtz, D. L. (1999). Ethics gap: Comparing marketers with consumers on important determinants of ethical decision-making. Journal of Business Ethics, 21(4), 317-328.
122) Sparks, J. R., & Johlke, M. (1996). Factors influencing student perceptions of unethical behavior by personal salespeople: An experimental investigation. Journal of Business Ethics, 15(8), 871-887.
123) Sridhar, G., & Lyngdoh, T. (2019). Flow and information sharing as predictors of ethical selling behavior. Journal of Business Ethics, 158(3), 807-823.
124) Stevenson, T. H., & Bodkin, C. D. (1996). University students’ perceptions regarding ethics and acceptability of sales practices: A scenario based study of gender effect. Marketing Education Review, 6(3), 1-13.
125) Stevenson, T. H., & Bodkin, C. D. (1998). A cross-national comparison of university students' perceptions regarding the ethics and acceptability of sales practices. Journal of Business Ethics, 17(1), 45-55.
126) Suhaimi, N. F. (2017). The Relationship between Ethical Sale Behaviors with Loyalty Among Firm in Malaysia. Available at SSRN 3084395.
127) Tuan,N.M., (2015), The Impact of Ethical Sales Behavior on Customer Loyalty: A Case from Vietnam,International Journal of Business and Management; Vol. 10, No. 3.
128) Tang. Yao, Qi. Qiu, Qiuying. Zheng and Lin. Mu, "Meta-view of consequence of customer satisfaction," 2013 10th International Conference on Service Systems and Service Management, 2013, pp. 579-582, doi: 10.1109/ICSSSM.2013.6602560.
129) Tesfom, G. and Birch, N.J. (2011) ‘Determinants of sales persons’ ethical decision making: the case of real estate agents’, Int. J. Business Governance and Ethics, Vol. 6, No. 1, pp.28–48.
130) Tengilimoglu, D., Kisa, A., & Ekiyor, A. (2004). The pharmaceutical sales rep/physician relationship in Turkey: ethical issues in an international context. Health Marketing Quarterly, 22(1), 21-39.
131) Thurasamy, M. K. A. Z. R. (2017). The moderating effect of religiosity on ethical behavioural intentions: An application of the extended theory of planned behaviour to Pakistani bank employees, Personnel Review, Vol. 46 Iss 2 pp. 429 - 448
132) Trawick, I. F., Swan, J. E., McGee, G. W., & Rink, D. R. (1991). Influence of buyer ethics and salesperson behavior on intention to choose a supplier. Journal of the Academy of Marketing Science, 19(1), 17-23.
133) Tsalikis, J., & Lassar, W. (2009). Measuring consumer perceptions of business ethical behavior in two Muslim countries. Journal of Business Ethics, 89(1), 91-98.
134) Tsalikis, J., Van Solt, M., & Seaton, B. (2019). Measuring consumers’ perceptions of business ethicality on price, product, and service domains. Cross Cultural & Strategic Management. Vol. 26 No. 4, pp. 451-466
135) Tseng, L. M. (2019). How implicit ethics institutionalization affects ethical selling intention: The case of Taiwan’s life insurance salespeople. Journal of Business Ethics, 158(3), 727-742.
136) Uduji,J. I., 2012, ETHICAL AND LEGAL RESPONSIBILITIES OF MARKETING MANAGERS IN THE PHARMACEUTICAL INDUSTRY IN NIGERIA,The Nig erian Academic Forum.Volume 23 No. 1.
137) Valentine, S. R., & Bateman, C. R. (2011). The impact of ethical ideologies, moral intensity, and social context on sales-based ethical reasoning. Journal of Business Ethics, 102(1), 155-168.
138) Valentine, S., & Barnett, T. (2007). Perceived organizational ethics and the ethical decisions of sales and marketing personnel. Journal of Personal Selling & Sales Management, 27(4), 373-388.
139) Valenzuela, L. M., Mulki, J. P., & Jaramillo, J. F. (2010). Impact of customer orientation, inducements and ethics on loyalty to the firm: Customers’ perspective. Journal of Business Ethics, 93(2), 277-291.
140) Weeks, W. A., & Nantel, J. (1992). Corporate codes of ethics and sales force behavior: A case study. Journal of Business Ethics, 11(10), 753-760.
141) Wu, Y. C. (2017). Mechanisms linking ethical leadership to ethical sales behavior. Psychological Reports, 120(3), 537-560.
142) Yallop, A. C., & Mowatt, S. (2016). Investigating market research ethics: An empirical study of codes of ethics in practice and their effect on ethical behaviour. International Journal of Market Research, 58(3), 381-400.
143) Yang, Z., Van Ngo, Q., Chen, Y., Nguyen, C. X. T., & Hoang, H. T. (2019). Does ethics perception foster consumer repurchase intention? Role of trust, perceived uncertainty, and shopping habit. SAGE Open, 9(2), 2158244019848844.
144) Wedatama,Putu Bagus, Sukaatmadja,I Putu Gde, 2019, "THE EFFECT OF SALESPERSON ETHICAL BEHAVIOR ON SATISFACTION, TRUST AND CUSTOMER LOYALTY",Jurnal Ilmu Manajemen & Bisnis - Vol 10 No 2.
145) Wijenayaka, D. S., & Perera, A. M. (2018). IMPACTS OF ETHICAL SALES BEHAVIOUR ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY IN THE LONG-TERM INSURANCE INDUSTRY.
146) Zhao, S. (1991). Metatheory, metamethod, meta-data-analysis: What, why, and how?. Sociological perspectives, 34(3), 377-390
147) Zhuang, G., Herndon, N. C., & Tsang, A. S. (2012). The impact of buyers on salespersons’ ethical judgment and behavioral intention to practice gray marketing. Journal of Global Marketing, 25(1), 57-78.