نقش جایگاه اجتماعی ارزش ویژه برند بر تداعیات مشتری از برند مجموعه‌های فرهنگی ورزشی آبی
محورهای موضوعی : مطالعات مدیریت ورزشی
زهرا امینی روشن
1
(گروه مدیریت ورزشی، دانشکده علوم ورزشی، دانشگاه فردوسی مشهد، مشهد، ایران.)
الهام خوش بخت احمدی
2
(گروه مدیریت ورزشی، دانشکده علوم ورزشی، دانشگاه فردوسی مشهد، مشهد، ایران.)
سید مرتضی عظیم زاده
3
(گروه مدیریت ورزشی، دانشکده علوم ورزشی، دانشگاه فردوسی مشهد، مشهد، ایران.)
کلید واژه: مجموعه آبی, ابعاد ارزش ویژه برند, برند, ارزش ویژه برند, تداعیات برند,
چکیده مقاله :
هدف: پژوهش حاضر با هدف بررسی نقش جایگاه اجتماعی ارزش ویژه برند بر تداعیات مشتریان از مجموعه‌های فرهنگی ورزشی آبی شهرستان بیرجند به انجام رسید.روش‌شناسی: این پژوهش از نظر روش تحقیق، توصیفی از نوع همبستگی می‌باشد. جامعه تحقیق شامل مشتریان مجموعه‌های آبی بود که از بین آن‌ها تعداد 384 نفر به صورت تصادفی _ طبقه‌ای به عنوان نمونه انتخاب شدند. برای جمع‌آوری داده‌ها پرسشنامه محمدی (1390) بکار گرفته شد و بمنظور تجزیه‌وﺗﺤﻠﯿﻞ دادهﻫﺎ از ﺿﺮﯾﺐ ﻫﻤﺒﺴﺘﮕﯽ پیرسون، آزمون فریدمن و رگرسیون استفاده شد؛ همچنین فرضیه‌های تحقیق با استفاده از نرم‌افزار اس.پی.اس.اس 25 مورد تجزیه و تحلیل قرار گرفتند. ابعاد ارزش ویژه برند در این پژوهش شامل برجستگی برند، عملکرد برند، قضاوت برند، احساسات برند، هم‌نوایی برند و تصویرسازی برند است.یافته‌ها: نتایج به دست آمده از این تحقیق نشان داد که جایگاه اجتماعی ارزش ویژه برند و ابعاد آن بر تداعیات مشتری از برند در مجموعه‌های فرهنگی ورزشی آبی شهرستان بیرجند تاثیرگذار است و در بین ابعاد ارزش ویژه برند، بعد عملکرد برند بیشترین همبستگی را با تداعیات مشتری از برند دارد. نتیجه‌گیری: در بازار امروز، تداعیات ذهنی مشتریان از برند با موفقیت و ماندگاری آن برند ارتباط داشته و دارای جنبه رقابتی است، خصوصا در بازارهای صنعتی که مشتریان وفادار می‌توانند حیات یک شرکت را تضمین کرده و یا آن را به نابودی بکشانند بطورکلی هر چه مشتریان نسبت به برند، تداعیات مثبت بیشتری داشته باشند ارزش ویژه برند و جایگاه اجتماعی آن افزایش می‌یابد زیرا مشتریان استفاده از آن برند را به دوستان وآشنایان خود توصیه می‌کنند.
Objective: The present study was conducted to investigate the role of the social status of the brand value on the associations of customers from the water cultural and sports complexes of Birjand city.Methodology: The research method was descriptive-correlative. The statistical population of this research was users of the Birjand aquatic complex, from which 384 people were randomly selected as a sample. The Mohammadi Questionnaire (2011) was used to collect data and Pearson Correlation, Friedman test and regression were used to analyze the data; the research hypotheses were also analyzed using SPSS 25 software. Dimensions of brand equity in this study include brand prominence, brand performance, brand judgment, brand sentiment, brand compliance and brand imageryResults: The results of this study confirmed the effect of brand equity and its dimensions of the brand value on the associations of customers of the aquatic complex of Birjand city and determined that among the dimensions of brand equity, the brand performance factor has the highest correlation with associationsConclusion: Customers' mental associations with the brand in today's marketplace are related to the success and longevity of the brand and are competitive, especially in industrial markets where loyal customers can guarantee the life of a company or destroy it in general. The more positive associations a brand has the greater its brand value and social status because customers recommend using that brand to their friends and acquaintances.
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