TY  - JOUR
AU  - Salavati, Adel
AU  - Kafcheh, Parviz
AU  - Salehpoor, Kayvan
TI  - The Study of the Effects of Knowledge Management (KM) on Customer Relationship Management (CRM) in Refah Bank (case study: Kurdistan Province)
JO  - The Journal of Productivity Management
VL  - 5
IS  - 1
SP  - 59
EP  - 78
PY  - 2011
DO  - 
ER  -