%0 Journal Article %A Soltanpanah, Heresh, Khaksar, Mansoor, Ghasri, Mohammad Kambiz %T A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model %J The Journal of Productivity Management %V 4 %N 3 %P 49-72 %D 2010 %R %U https://sanad.iau.ir/fa/Article/976001