@article{
  author = {Joola, Nemat Allah, Samadi, Mansour, Chini pardaz, Rahim},
  title = {The Effect of Aggregated Impacts of Productivity Variables in
Customer-contact Employees on Customers Perceived Service
Quality (Case: Private Banks in Khuzestan Province)},
  journal = {The Journal of Productivity Management},
  year = {2014},
  volume = {8},
  number = {3},
  pages = {45-68},
  doi = {}
}