@article{
  author = {Shams, Ghazal, Dalvi, Mohammad Reza},
  title = {The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement},
  journal = {Journal of Development & Evolution Mnagement},
  year = {2018},
  volume = {10},
  number = {33},
  pages = {53-60},
  doi = {}
}