@article{
  author = {rangriz, hassan, mahdian, mohammad jafar, zare elmi, somayeh},
  title = {The Relationship between E-Service Quality and Customer Satisfaction: the Case of Mellat Bank at Lorestan Province},
  journal = {Journal of Development & Evolution Mnagement},
  year = {2013},
  volume = {4},
  number = {10},
  pages = {41-47},
  doi = {}
}