TY  - JOUR
AU  - Moradi, Mohammad
AU  - Horri, Mohammad Sadegh
AU  - Noori, Iraj
TI  - Quantitative studies in the management of the banking industry in order to increase customer satisfaction and profitability (case study: Bank Mellat)
JO  - Quarterly Journal of Quantitative Researches in Management
VL  - 14
IS  - 53
SP  - 52
EP  - 84
PY  - 2023
DO  - 10.30495/qrm.2023.1991352.1032
ER  -