TY  - JOUR
AU  - Shahin, Arash
AU  - Salehzadeh, Reza
AU  - Ghandehary, Mahsa
TI  - Proposing an Integrated Model of Clustring and QFD Approaches to Improve Quality of Services Based on Customer Type With a Case Study in Saman Bank of Qom
JO  -  Journal of Strategic Management in Industrial Systems
VL  - 6
IS  - 16
SP  - 103
EP  - 118
PY  - 2011
DO  - 
ER  -