@article{
  author = {Farhangi, Ali-Akbar, Lotfi, Mahmmud, Karbasian, Bahare},
  title = {A Survey on Measuring Customers Satisfaction by Using Group Decision Making and Ftopsis Technique (Case Study: Parsparnd Hayan Company)},
  journal = { Journal of Strategic Management in Industrial Systems},
  year = {2013},
  volume = {8},
  number = {26},
  pages = {1-10},
  doi = {}
}