TY  - JOUR
AU  - Iranban, Seyyed Javad
AU  - Mohammadi, Somayeh
TI  - Prioritization of the Effective Factors in Service Quality and Customers Satisfaction Using Grey Relational Analysis (GRA) Method
JO  - Journal of System Management
VL  - 1
IS  - 2
SP  - 121
EP  - 143
PY  - 2015
DO  - 
ER  -