@article{
  author = {Alinezhad, Alireza, Hakimian, Ramin},
  title = {Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM},
  journal = {Journal of System Management},
  year = {2016},
  volume = {2},
  number = {3},
  pages = {47-62},
  doi = {}
}