TY  - JOUR
AU  - Saeidnia, H. R.
AU  - Eshrafi, S. M.
TI  - An Investigation of Service Quality in Public and Private Banks Using Five Dimensions SERVQUAL Model
JO  - Jounal of Marketing Management
VL  - 3
IS  - 1
SP  - 141
EP  - 155
PY  - 2008
DO  - 
ER  -