TY - JOUR AU - shahidi, amirhosein AU - nayebzadeh, shahnaz TI - The role of brand forgiveness in the relationship between brand transgression and consumer coping behavior (case study: Yazd Irankhodro agencies) JO - Jounal of Marketing Management VL - 16 IS - 1 SP - 21 EP - 41 PY - 2021 DO - ER -