@article{
  author = {Kwamega, M., Brako Ntiamoah, E., Oforiwaa Egyiri, P., Fiaklou, D.},
  title = {Impact of Customer Service Practices on Customer Satisfaction and Retention},
  journal = {International Journal of Management and Business Research},
  year = {2015},
  volume = {5},
  number = {1},
  pages = {43-52},
  doi = {}
}