@article{
  author = {keivan, ebrahim, Iranzadeh, Soleyman},
  title = {Designing a Model and Providing a Policy for Improving the Performance of Urban Call Centers Using the ANP / DEA Technique (Case Study: East Azarbaijan Region Telecommunications},
  journal = {Public Policy In Administration},
  year = {2023},
  volume = {13},
  issue = {48},
  pages = {17-32},
  doi = {10.30495/ijpa.2022.67208.10878},
  url = {https://sanad.iau.ir/fa/Article/790759}
}