TY  - JOUR
AU  - milanlo, khan mohammad 
AU  - mohammadian, mahmoud
AU  - Naeimi Nezam-Abad, Mehdi 
TI  - Designing and articulating the digital customer experience management model within the banking sector
JO  - Transformational Human Resources
VL  - 4
IS  - 13
SP  - 1148
EP  - 174
PY  - 2025
DO  - 10.71677/thr.2025.1201240
ER  -