@article{ author = {fatahi, ahadollah, godarzi, sadrolah, amerifard, zahra}, title = {Identification and prioritizing the satisfaction requirements of urban tourists from tourist resorts using the Kano-Servqual model. Case study of three star hotels in Shiraz}, journal = {Journal of Research and Urban Planning}, year = {2020}, volume = {11}, issue = {3}, pages = {165-180}, doi = {}, url = {https://sanad.iau.ir/fa/Article/1170388} }