@article{
  author = {Hashemi, Seyed Ahmad, Abbasi, Abolfazl},
  title = {design a model for measuring citizen satisfaction and client management utilities and channels of communication with the citizens},
  journal = {Journal of Research and Urban Planning},
  year = {2018},
  volume = {9},
  number = {1},
  pages = {151-162},
  doi = {}
}