@article{
  author = {Mostafavi, seyed esmail, امیرنژاد, قنبر, علیرضایی, ابوتراب},
  title = {Future study of service quality management with a scenario approach},
  journal = {Social Sciences Quarterly},
  year = {2025},
  volume = {20},
  number = {3},
  pages = {83-109},
  doi = { https://doi.org/10.82387/2025.ssq.1105879}
}