@article{
  author = {بزاز, زینب, خنیفر, حسین, تهرانی, رضا, محقق نیا, محمدجواد},
  title = {},
  journal = {Journal of Innovative business management},
  year = {2012},
  volume = {4},
  number = {13},
  pages = {11-36},
  doi = {}
}