@article{
  author = {Sheikholeslami-Kondulos, Mansour, Mazidi-sharfabadi, Alimohammad, Afshani, SeyedAlireza},
  title = {Designing a Local Model of Encounters (service encounters) with the Key Customers at Sina Bank},
  journal = {Financial Economics},
  year = {2025},
  volume = {19},
  number = {71},
  pages = {395-418},
  doi = {https://doi.org/10.71818/ecj.2025.1062451}
}