@article{
  author = {Etebarian, Akbar, Nosouhi, Abbas, Hadi Pykani, Mehraban},
  title = {Developing a Model of Expectations of the Person (as a Client) from the Governmental Organizations in Isfahan City and Examining the Gap between Them Using the DEMATEL Technique},
  journal = {Journal of Modern Management Engineering},
  year = {2025},
  volume = {11},
  issue = {4},
  pages = {55-94},
  doi = {10.71652/jmem.2025.1024956},
  url = {https://sanad.iau.ir/fa/Article/1024956}
}