@article{
  author = {Shahnavazi, Abbas, Nemati Gonbaghi, Mehran, Teymouri, Seyedeh Faezeh, Ghasemi dakdare, Bahman},
  title = {Determining the Key Indicators affecting Electronic Customer Relationship Management (e-CRM) Using an integration of balanced scorecard and fuzzy screening techniques (Case Study: Companies Covered by Parsian Data-Processors Group)},
  journal = {Iranian Journal of Optimization},
  year = {2020},
  volume = {12},
  issue = {1},
  pages = {21-32},
  doi = {https://doi.org/10.82521/IJO.2020.1018754},
  url = {https://sanad.iau.ir/fa/Article/1018754}
}