تاتیر کاربرد فن آوری اطلاعات و ارتباطات در بهبود عملکرد کیفی (مطالعه موردی)
محورهای موضوعی : مدیریت بازرگانی
سلیمان ایرانزاده
1
,
موسی حمزه زاده ی اصل
2
,
امیر برقی
3
1 - عضو هیئت علمی،گروه مدیریت،واحد تبریز، دانشگاه آزاد اسلامی ،تبریز،ایران
2 - دانش آموخته کارشناسی ارشد مدیریت صنعتی
3 - دانش آموخته کارشناسی ارشد مدیریت صنعتی
کلید واژه: فن آوری اطلاعات و ارتباطات, شهر الکترونیکی, دولت الکترونیکی, مدیر ارشد اطلاعات, معماری سازمانی,
چکیده مقاله :
پژوهش حاضر یک مطالعه توصیفی در مورد تاثیر کاربرد فن آوری اطلاعات و ارتباطات در بهبود کیفی عملکردی شهرداری تبریز است. جامعه آماری این پژوهش خدمت گیرندگان از واحد عوارض خودروی شهرداری تبریز است. حجم نمونه بدست آمده از جامعه آماری نامحدود برابر با 105 نفر می باشد که برای اطمینان بیشتر 121 نفر در نظر گرفته شد. جمع آوری اطلاعات به صورت میدانی و تکمیل پرسشنامه بر اساس مقیاس لیکرت تنظیم شده انجام گرفت. در نهایت با توجه به تجزیه و تحلیل داده ها می توان کاربرد فناوری اطلاعات و ارتباطات را در شهرداری تبریز بر کاهش هزینه دستیابی شهروندان به خدمات شهرداری، بر کیفیت ارائه خدمات شهرداری، کیفیت اطلاع رسانی شهرداری و میزان رضایت مندی شهروندان از شهرداری تبریز موثر دانست.
The study has investigated the application effect of information and communication technology on quantitative performance improvement of Tabriz municipality. The statistical populations are those who receive auto-tax services from Tabriz municipality. Since the population is unlimited 105 people were chosen as statistical sample size in order to have more confidence the sample size was increased to 121 pepole. Data collection was done through field and questionnaire based on Likert scale.Finaly considering the data analyses the results showed that using information and communication technology led to reduction of expenses for those citizens using municipality services, it also effected the quality of services and communicating information and the citizens satisfaction in Tabriz.
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Bachrach, D.G. (2006). Organizational Citizenship Behavior and Performance Evaluations: Exploring the impact of Task Interdependence. Journal of Applied Psychology. Vol. 91(1). PP. 193-201.
Bachrach, D.G. (2006). Effect of Task Interdependence of the Relationship between Helping Behavior and Group Performance. Journal of Applied Psychology. Vol. 91(6). PP. 1369-1405.
Barfield, A.H. & Crocket, W.H. (2003). Employee attitudes and smployee performance. Psychological Bulletin, Vol, 52, 394-424.
Dalal, R.S. (2005). A Meta-Anlysis of the Relationship between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology. Vol. 90(6). PP. 1241-1255.
Holbrook, R. L. (2001). Contact point and flash pints: conceptualizing the use of justice mechanisms in the performance appraisal interview. Human Resource Management Review. Vol. 12(1). PP. 101-123.
Iranzadeh, S. (2001). Globalization and Strategic Transformations in Organization and Management. Tabriz: Moallef Publication, (In Persian).
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Jalali, A. (2007). Village of Electronic. Tehran: Publisher of Iran University of Science and Technology, (In Persian).
Jalali, A. (2003). The Strategic Paper of the City of Mashhad City. Mashhad: Favai Publication, (In Persian).
Moradi, A. (2006). Strategic Planning and Future Planning in Metropolitan Cities. (In Persian).
Organ, D.W. & Lingl, K. (1995). Personality, satisfaction, and organizational citizenship behavior. Journal of Social psychology, 135, 339-350.
Organ, D.W. & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. JN: Personnel Psychology, 48, 775-802.
Podsakoff, P.M., Mackenzie, S., Moorman, R., & Fetter, R. (1990). Transformational leader behavior and their effects on trust, satisfaction, and organizational citizenship behavior. The Leadership Quarterly, 1, 107-142.
Rupp, D.E. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organization Behavior and Human Decision Proceses. Vol. 89 (1). PP. 925-946.
Schnake, M. (2002). Organizational citizenship: A review, personal model, and research agenda. Human Relations, 44, 735-759.
Shams, F. (2005). The National Framework of Organizational Architecture in Iran, the Pattern of Compilation of the Master Plan for Information Technology in Organizations. Tehran: Supreme Council of Information Technology, (In Persian).
Zare, Kh. (2005). Information Systems Technology. Tehran: Publisher of Tehran Municipality Information and Communication Technology Organization, (In Persian).
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Aryee, S. (2004). Exchange fairness and employee performance: An examination of the relationship between organizational politics and procedural justice. Organizational Behavior and Human Decision Processes, vol. 94(1). PP. 1-14.
Dahft, R. L. (2005). Theory and Design of Organization. Translated by: A., Parsaeean & M., Arabi, Tehran: Cultural Research Bureau, , (In Persian).
Day, A. (2003). Using an ability-based measure of emotional intelligence to predict individual Differences. Vol. 36(6). PP. 1443-1458.
DeGrrot, T. (2006). Effect of department structure on the organizational citizenship behavior department effectiveness relationship. Journal of Business Research. Vol. 59 (10-11). PP. 1116-1123.
Cohen, A. (2004). The relationship between multiple commitments and organization citizenship behavior in Arab and Jewish culture. Journal of Vocational Behavior. Vol. 69(1). PP. 105-118.
Colquitt, J. A. (2004). Justice and personality: using integrative theories to derive moderators of justice effects. Organizational Behavior and Human Decision Processes. Vol. 100(1). PP. 110-127.
Bachrach, D.G. (2006). Organizational Citizenship Behavior and Performance Evaluations: Exploring the impact of Task Interdependence. Journal of Applied Psychology. Vol. 91(1). PP. 193-201.
Bachrach, D.G. (2006). Effect of Task Interdependence of the Relationship between Helping Behavior and Group Performance. Journal of Applied Psychology. Vol. 91(6). PP. 1369-1405.
Barfield, A.H. & Crocket, W.H. (2003). Employee attitudes and smployee performance. Psychological Bulletin, Vol, 52, 394-424.
Dalal, R.S. (2005). A Meta-Anlysis of the Relationship between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology. Vol. 90(6). PP. 1241-1255.
Holbrook, R. L. (2001). Contact point and flash pints: conceptualizing the use of justice mechanisms in the performance appraisal interview. Human Resource Management Review. Vol. 12(1). PP. 101-123.
Iranzadeh, S. (2001). Globalization and Strategic Transformations in Organization and Management. Tabriz: Moallef Publication, (In Persian).
Iranzadeh, S. (2002). Management in the Future of the 21st Century. Tabriz: Golbad Publications, (In Persian).
Jalali, A. (2004). Electronic City. Tehran: Publisher of Iran University of Science and Technology, (In Persian).
Jalali, A. (2007). Village of Electronic. Tehran: Publisher of Iran University of Science and Technology, (In Persian).
Jalali, A. (2003). The Strategic Paper of the City of Mashhad City. Mashhad: Favai Publication, (In Persian).
Moradi, A. (2006). Strategic Planning and Future Planning in Metropolitan Cities. (In Persian).
Organ, D.W. & Lingl, K. (1995). Personality, satisfaction, and organizational citizenship behavior. Journal of Social psychology, 135, 339-350.
Organ, D.W. & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. JN: Personnel Psychology, 48, 775-802.
Podsakoff, P.M., Mackenzie, S., Moorman, R., & Fetter, R. (1990). Transformational leader behavior and their effects on trust, satisfaction, and organizational citizenship behavior. The Leadership Quarterly, 1, 107-142.
Rupp, D.E. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organization Behavior and Human Decision Proceses. Vol. 89 (1). PP. 925-946.
Schnake, M. (2002). Organizational citizenship: A review, personal model, and research agenda. Human Relations, 44, 735-759.
Shams, F. (2005). The National Framework of Organizational Architecture in Iran, the Pattern of Compilation of the Master Plan for Information Technology in Organizations. Tehran: Supreme Council of Information Technology, (In Persian).
Zare, Kh. (2005). Information Systems Technology. Tehran: Publisher of Tehran Municipality Information and Communication Technology Organization, (In Persian).