بررسی مدل‌های برنامه اعتباربخشی داروخانه‌ها: مطالعه مروری و روایتی
محورهای موضوعی : -مدیریت خدمات بهداشتی و درمانی
شهرام اکبری
1
,
کامران حاجی نبی
2
,
لیلا ریاحی
3
1 - دانشجوی دکتری، گروه مدیریت خدمات بهداشتی درمانی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
2 - استادیار، گروه مدیریت خدمات بهداشتی و درمانی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
3 - دانشیار، گروه مدیریت خدمات بهداشتی و درمانی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
کلید واژه: ایمنی, کیفیت, داروخانه, برنامه اعتباربخشی,
چکیده مقاله :
مقدمه: بهره گیری از شیوه های بهینه اعتباربخشی در داروخانه‌ها می‌تواند به عنوان راهی برای حرکت به سمت بهبود کیفیت و پیامدهای مطلوب سلامتی مطرح شود. این پژوهش با هدف بررسی مدل‌های برنامه اعتباربخشی داروخانه‌ها انجام شده است. روش پژوهش: برای انجام این پژوهش جستجوی منظم از پایگاه داده های SID، Pub Med ، Google Scholar ، WHO و سایت سازمان های معتبر، با استفاده از کلید واژه های accreditation program ، pharmacy و model و معادل فارسی آنها صورت پذیرفت. ماحاصل استخراج 1217 منبع و مقاله بود که 199 منبع در ارتباط با مطالعه بود. بر اساس هدف مطالعه، منابع یافت شده پالایش و در نهایت تعداد 9 مدل مورد بررسی قرار گرفت. ابعاد و گویه‌های مدل‌ها شناسایی و طی 2 مرحله مطالعه تطبیقی، ابعاد و گویه‌های که حداقل در دو مدل مشابهت داشتند استخراج گردید. یافته‌ها: نتایج حاصل از این مطالعه بررسی 9 مدل اعتباربخشی داروخانه بود، ابعادی که دارای مشابهت در بین مدل‌ها بودند شامل 9 بعد بهبود کیفیت، ایمنی، ارائه خدمات، مدیریت اطلاعات، توسعه منابع انسانی، فضای فیزیکی، قوانین و مقررات، امکانات و ملزومات و مدیریت عملیات و 41 گویه‌های مربوطه بود. بعد کیفیت و ایمنی بیشترین اشتراک را در مدل‌های برنامه اعتباربخشی داروخانه داشتند. نتیجه‌گیری: مدل‌های اعتباربخشی داروخانه به 9 بعد تاکید بیشتری دارند و به لحاظ برخورداری از شاخص‌های پر اهمیتی مانند کیفیت و ایمنی از جامعیت لازم جهت سوق دادن داروخانه بسوی تعالی سازمانی برخوردار است.
Introduction: Utilizing optimal accreditation practices in pharmacies can be considered as a way to move towards improving quality and optimal health outcomes. The aim of this study was to review the models of pharmacy accreditation program. Methods: To conduct this research, regular searches were performed from the databases of SID, Pub Med, Google Scholar, WHO and the sites of reputable organizations, using the keywords accreditation program, pharmacy and model and their Persian equivalents according to the inclusion and exit criteria of the definition. The output was 1217 sources and articles, of which 199 were related to the study. Based on the purpose of the study, the found sources were refined and finally 9 models were reviewed. Dimensions and items of the models were identified, and during 2 stages of comparative study, dimensions and items that were similar in at least two models were extracted. Results: The results of this study were a review of 9 pharmacy accreditation models, Dimensions that were similar between the models included 9 dimensions of quality improvement, safety, service delivery, information management, human resource development, physical space, rules and regulations, facilities and requirements, and management of operations and 41 relevant items. Quality and safety dimension had the most in common in pharmacy accreditation program models. Conclusions: Pharmacy accreditation models place more emphasis on the 9 dimensions and due to having important indicators such as quality and safety, it has the necessary comprehensiveness to lead the pharmacy towards organizational excellence.
1- Baker GR. Norton PG. Flintoft V. Blais R. Brown A. Cox J. et al. The Canadian Adverse Events Study: the Incidence of Adverse Events among Hospital Patients in Canada. CMAJ, 2004; 170(11): 1678-86.
2- Ershadpour R. Zare Marzouni H. Kalani N. Review Survey of the Reasons of the Prevalence of Self-Medication among the People of Iran. Navid, 2015; 18(60): 16- 23. Doi: 10.22038/nnj.2015.6324.
3- Ebrahimpour F. Shahrokhi A. Ghodousi A. Patients Safety and Nurses Medication Administration Errors. Sci J Forensic Med, 2014; 20(4 And 1): 401-408.
4- Tucker JL. Adams SR. Incorporating Patients’ Assessments of Satisfaction and Quality: An Integrative Model of Patients’ Evaluations of Their Care. Managing Service Quality Journal, 2001; 11(4): 272-87.
5- Mortazavi A. Hajebi G. Examine Issues Related to the Management of Hospital Pharmacy Services and Drug Coverage. Shahid Beheeshti University of Medical Sciences. Research in Medicine, 2002; 26(3): 205-215. [In Persian].
6- Zargarzadeh MR. the Role of the Pharmacist in the Treatment Cycle. Razi Journal of Medical Sciences, 1996; 7(12): 53-61. [In Persian].
7- Alijanzadeh M. Mehrbanifar Z. Karbero AA. Peyrovian F. System Evaluation, Procurement, Distribution, Maintenance, Control and Drug Use in Teaching Hospitals of Ghazvin. Edrak Journal, 1388; 13: 12-18. [In Persian].
8- Mark R. William C. Rich M. The Reform of Health Care: A Guide for Justice and Efficiency. Translation: Ahmadvand A. et al. Tehran: IBN Sina Institute of Scientific and Cultural Great; 2004: 271-297. [In Persian].
9- Raisi A. Asefzadeh S. Yarmohammadian M. A Comparative Study of Validation Information Models in Europe and the United States. Health Information Management, 2007, 3(2): 1-9. [In Persian].
10- Tabrizi J. Gharibi F. Systematic Survey of Accreditation Models for Designing a National Model. SJKU, 2011, 16(3): 95-109. [In Persian]
11- Frey M. Trapskin K. Margolis A. Sutter S. Cory P. Decker C. Pharmacist-Reported Practice Change as a result of a statewide community pharmacy accreditation program, Journal of the American Pharmacists Association, 2019; 59(3): 403-9. DOI: 10.1016/j.japh.2018.12.019.
12- Sadeghi T. Gholamhoseinni N. Khoshab H. Seyed bagheri SH. Karami M. Nouhi E. et al. Assessment Managers’ and Hospital Staff Knowledge and Attitude to Accreditation. Quarterly Journal of Nursing Management, 2016; 5(2): 9-17. [In Persian].
13- Jane H. Lassetter M. Warnick L. Medical Errors.Drug-Related Problems and Medication Errors:A literature Review on Quality of Care and Cost Issues. Journal of Nurs Care Qual, 2003; 18(3):175-181.
14- Taghavi Larijani T. Ghane G. Actual Position of Patient Safety Culture in the Health System: A Review Study. SJNMP, 2018; 4(2): 1-16. [In Persian].
15- Sammer CE. Lykens K. Singh KP. Mains DA. Lackan NA. What is Patient Safety Culture? A Review of the Literature. International journal of nursing studies, 2010, 42(2): 156-65.
16- Alqattan H. Cleland J. Morrison Z. An Evaluation of Patient Safety Culture in a Secondary Care Setting In Kuwait. Journal of Taibah University for Science, 2018; 13(3): 272-80.
17- Hewitt D. Goldstein S. Isenberg G. Phillips B. Cowan S. Patient Safety Culture: The Key to Sustained Quality Improvement. J Perioper Crit Intensive Care Nurs, 2017; 3(135): 1-3.
18- Karimi S. Gholipour K. Kordi A. Bahmanziari N. Shokri A. Impact of Hospitals Accreditation on Service Delivery from the Perspective Views of Experts: A Qualitative Study. Payavard, 2013; 7(4): 337-53. [In Persian].
19- Gough LA. Reynolds TM. Is Clinical Pathology Accreditation Worth It? A Survey of CPA Accredited Laboratories. Clin Perform Qual Health Care, 2000; 8(4): 195-201. DOI: 10.1108/14664100010361746
20- Sunol R. Nicklin W. Bruneau C. Whittaker S. Promoting Research into Healthcare Accreditation/External Evaluation: Advancing an ISQUA Initiative. Int J Qual Health Care, 2009; 21(1): 27-8. DOI: 10.1093/intqhc/mzn045.
21- Alkhateeb FM. Arkle S. McDonough SLK. Latif DA. Review of National and International Accreditation of Pharmacy Programs in the Gulf Cooperation Council Countries. Am J Pharm Educ, 2018; 82(10):59-80. doi: 10.5688/ajpe5980.
22- Moradi R. Nemati A. Bahman Ziari B. Shokri A. Mohhammadi M. Soltantajian A. Effect of Accreditation on the Health Services Delivering in University Hospitals of Isfahan. Journal of Healthcare Management (Journal of Health System), 2015; 6(3): 67-76. [In Persian].
23- Viswanathan HN. Salmon JW. Accrediting Organizations and Quality Improvement. Am J Manag Care, 2000; 6(10): 1117-30.
24- Rooney AL. Van Ostenberg PR. Licensure, Accreditation, and Certification: Approaches to Health Services Quality. USA: Center for Human Services (CHS); 1999.
25- Earabi S. Method of Comparative Analysis in Management. Tehran: Cultural Research Office; 2000. [In Persian].
26- Malaysian Pharmaceutical Society. The Standards for Accreditation of Community Pharmacy – Malaysian. Available at: www.mps.org.my. [Cited 2019 January20].
27- The Indian Pharmaceutical Association. Good Pharmacy Practice Guidelines. Guidelines for delivery of Pharmaceutical Services and Care in Community Pharmacy Settings in India. Available at: http://www.ipapharma.org/html/GPP_Guidelines_IPA2002.pdf. [Cited 2019 January20].
28- The Pharmaceutical Society of Ireland. Pharmacy Assessment System Available at: https://www.thepsi.ie/gns/inspection-enforcement/Pharmacy_Assessment_System.aspx. [Cited 2019 January20].
29- Utilization Review Accreditation Commission. Community Pharmacy V2.0 Elements at- A- Glance. Available at: https://www.urac.org/sites/default/files/standards_measures/pdf. [Cited 2019 January20].
30- The Ontario College of Pharmacists (OCP). Standards of Operations for Pharmacies in Ontario. Available at: http://www.ocpinfo.com/about/consultations/consultation/standards-operations-pharmacies-ontario. [Cited 2019 January20].
31- Rutta E. Liana J. Embrey M, Johnson K. Kimatta S. Valimba R. Lieber R. Shekalaghe E. Sillo H. Accrediting Retail Drug shops to Strengthen Tanzania's Public Health System: An ADDO Case Study. J Pharm Policy Pract, 2015; 8(23). doi: 10.1186/s40545-015-0044-4.
32- Center for Pharmacy Practice Accreditation. View the CPPA Community Pharmacy Practice Standards. Available at: https://www.pharmacypracticeaccredit.org/our-programs/community-pharmacy-practice-accreditation-program. [Cited 2019 January20].
33- The Board of Certification/Accreditation. Retail Pharmacy Accreditation Standards. Available at: https://www.bocusa.org/pharmacy. [Cited 2019 January20].
34- Wolters Kluwer Clinical Drug Information. Accreditation standards. Available at: https://www.wolterskluwercdi.com/clinical-drug-information. [Cited 2019 January20].
35 Dillon LR. Why Become Pharmacy Compounding Accreditation Board Accredited? Int J Pharm Compd, 2016; 20(6): 469-474.
36- Lochidamnuay S. Waiyakarn S. Pongcharoensuk P. Koh Knox CP. Keokitichai S. Community Pharmacy Model under the Universal Coverage Scheme in Thailand. Thai Journal of Hospital Pharmacy, 2009; 19(2).
37- Hakkak M. Hozni SA. Shahsiah N. Akhlaghi T. Design of Hospital Accreditation Model: A Qualitative Study. Management Strategies in Health System, 2017; 2(3): 201-14.
_||_
1- Baker GR. Norton PG. Flintoft V. Blais R. Brown A. Cox J. et al. The Canadian Adverse Events Study: the Incidence of Adverse Events among Hospital Patients in Canada. CMAJ, 2004; 170(11): 1678-86.
2- Ershadpour R. Zare Marzouni H. Kalani N. Review Survey of the Reasons of the Prevalence of Self-Medication among the People of Iran. Navid, 2015; 18(60): 16- 23. Doi: 10.22038/nnj.2015.6324.
3- Ebrahimpour F. Shahrokhi A. Ghodousi A. Patients Safety and Nurses Medication Administration Errors. Sci J Forensic Med, 2014; 20(4 And 1): 401-408.
4- Tucker JL. Adams SR. Incorporating Patients’ Assessments of Satisfaction and Quality: An Integrative Model of Patients’ Evaluations of Their Care. Managing Service Quality Journal, 2001; 11(4): 272-87.
5- Mortazavi A. Hajebi G. Examine Issues Related to the Management of Hospital Pharmacy Services and Drug Coverage. Shahid Beheeshti University of Medical Sciences. Research in Medicine, 2002; 26(3): 205-215. [In Persian].
6- Zargarzadeh MR. the Role of the Pharmacist in the Treatment Cycle. Razi Journal of Medical Sciences, 1996; 7(12): 53-61. [In Persian].
7- Alijanzadeh M. Mehrbanifar Z. Karbero AA. Peyrovian F. System Evaluation, Procurement, Distribution, Maintenance, Control and Drug Use in Teaching Hospitals of Ghazvin. Edrak Journal, 1388; 13: 12-18. [In Persian].
8- Mark R. William C. Rich M. The Reform of Health Care: A Guide for Justice and Efficiency. Translation: Ahmadvand A. et al. Tehran: IBN Sina Institute of Scientific and Cultural Great; 2004: 271-297. [In Persian].
9- Raisi A. Asefzadeh S. Yarmohammadian M. A Comparative Study of Validation Information Models in Europe and the United States. Health Information Management, 2007, 3(2): 1-9. [In Persian].
10- Tabrizi J. Gharibi F. Systematic Survey of Accreditation Models for Designing a National Model. SJKU, 2011, 16(3): 95-109. [In Persian]
11- Frey M. Trapskin K. Margolis A. Sutter S. Cory P. Decker C. Pharmacist-Reported Practice Change as a result of a statewide community pharmacy accreditation program, Journal of the American Pharmacists Association, 2019; 59(3): 403-9. DOI: 10.1016/j.japh.2018.12.019.
12- Sadeghi T. Gholamhoseinni N. Khoshab H. Seyed bagheri SH. Karami M. Nouhi E. et al. Assessment Managers’ and Hospital Staff Knowledge and Attitude to Accreditation. Quarterly Journal of Nursing Management, 2016; 5(2): 9-17. [In Persian].
13- Jane H. Lassetter M. Warnick L. Medical Errors.Drug-Related Problems and Medication Errors:A literature Review on Quality of Care and Cost Issues. Journal of Nurs Care Qual, 2003; 18(3):175-181.
14- Taghavi Larijani T. Ghane G. Actual Position of Patient Safety Culture in the Health System: A Review Study. SJNMP, 2018; 4(2): 1-16. [In Persian].
15- Sammer CE. Lykens K. Singh KP. Mains DA. Lackan NA. What is Patient Safety Culture? A Review of the Literature. International journal of nursing studies, 2010, 42(2): 156-65.
16- Alqattan H. Cleland J. Morrison Z. An Evaluation of Patient Safety Culture in a Secondary Care Setting In Kuwait. Journal of Taibah University for Science, 2018; 13(3): 272-80.
17- Hewitt D. Goldstein S. Isenberg G. Phillips B. Cowan S. Patient Safety Culture: The Key to Sustained Quality Improvement. J Perioper Crit Intensive Care Nurs, 2017; 3(135): 1-3.
18- Karimi S. Gholipour K. Kordi A. Bahmanziari N. Shokri A. Impact of Hospitals Accreditation on Service Delivery from the Perspective Views of Experts: A Qualitative Study. Payavard, 2013; 7(4): 337-53. [In Persian].
19- Gough LA. Reynolds TM. Is Clinical Pathology Accreditation Worth It? A Survey of CPA Accredited Laboratories. Clin Perform Qual Health Care, 2000; 8(4): 195-201. DOI: 10.1108/14664100010361746
20- Sunol R. Nicklin W. Bruneau C. Whittaker S. Promoting Research into Healthcare Accreditation/External Evaluation: Advancing an ISQUA Initiative. Int J Qual Health Care, 2009; 21(1): 27-8. DOI: 10.1093/intqhc/mzn045.
21- Alkhateeb FM. Arkle S. McDonough SLK. Latif DA. Review of National and International Accreditation of Pharmacy Programs in the Gulf Cooperation Council Countries. Am J Pharm Educ, 2018; 82(10):59-80. doi: 10.5688/ajpe5980.
22- Moradi R. Nemati A. Bahman Ziari B. Shokri A. Mohhammadi M. Soltantajian A. Effect of Accreditation on the Health Services Delivering in University Hospitals of Isfahan. Journal of Healthcare Management (Journal of Health System), 2015; 6(3): 67-76. [In Persian].
23- Viswanathan HN. Salmon JW. Accrediting Organizations and Quality Improvement. Am J Manag Care, 2000; 6(10): 1117-30.
24- Rooney AL. Van Ostenberg PR. Licensure, Accreditation, and Certification: Approaches to Health Services Quality. USA: Center for Human Services (CHS); 1999.
25- Earabi S. Method of Comparative Analysis in Management. Tehran: Cultural Research Office; 2000. [In Persian].
26- Malaysian Pharmaceutical Society. The Standards for Accreditation of Community Pharmacy – Malaysian. Available at: www.mps.org.my. [Cited 2019 January20].
27- The Indian Pharmaceutical Association. Good Pharmacy Practice Guidelines. Guidelines for delivery of Pharmaceutical Services and Care in Community Pharmacy Settings in India. Available at: http://www.ipapharma.org/html/GPP_Guidelines_IPA2002.pdf. [Cited 2019 January20].
28- The Pharmaceutical Society of Ireland. Pharmacy Assessment System Available at: https://www.thepsi.ie/gns/inspection-enforcement/Pharmacy_Assessment_System.aspx. [Cited 2019 January20].
29- Utilization Review Accreditation Commission. Community Pharmacy V2.0 Elements at- A- Glance. Available at: https://www.urac.org/sites/default/files/standards_measures/pdf. [Cited 2019 January20].
30- The Ontario College of Pharmacists (OCP). Standards of Operations for Pharmacies in Ontario. Available at: http://www.ocpinfo.com/about/consultations/consultation/standards-operations-pharmacies-ontario. [Cited 2019 January20].
31- Rutta E. Liana J. Embrey M, Johnson K. Kimatta S. Valimba R. Lieber R. Shekalaghe E. Sillo H. Accrediting Retail Drug shops to Strengthen Tanzania's Public Health System: An ADDO Case Study. J Pharm Policy Pract, 2015; 8(23). doi: 10.1186/s40545-015-0044-4.
32- Center for Pharmacy Practice Accreditation. View the CPPA Community Pharmacy Practice Standards. Available at: https://www.pharmacypracticeaccredit.org/our-programs/community-pharmacy-practice-accreditation-program. [Cited 2019 January20].
33- The Board of Certification/Accreditation. Retail Pharmacy Accreditation Standards. Available at: https://www.bocusa.org/pharmacy. [Cited 2019 January20].
34- Wolters Kluwer Clinical Drug Information. Accreditation standards. Available at: https://www.wolterskluwercdi.com/clinical-drug-information. [Cited 2019 January20].
35 Dillon LR. Why Become Pharmacy Compounding Accreditation Board Accredited? Int J Pharm Compd, 2016; 20(6): 469-474.
36- Lochidamnuay S. Waiyakarn S. Pongcharoensuk P. Koh Knox CP. Keokitichai S. Community Pharmacy Model under the Universal Coverage Scheme in Thailand. Thai Journal of Hospital Pharmacy, 2009; 19(2).
37- Hakkak M. Hozni SA. Shahsiah N. Akhlaghi T. Design of Hospital Accreditation Model: A Qualitative Study. Management Strategies in Health System, 2017; 2(3): 201-14.