شناسایی پیشایندها و پسایندهای بازارگرایی در صنعت لبنیات (مطالعه موردی شرکت فراورده‌های لبنی رامک)

محورهای موضوعی : مدیریت صنعتی

hossein mokhtarpoor ¹ (PhD student, Department of Business Management, Qeshm Branch, Islamic Azad University, Qeshm, Iran)
serajaldin mohebi ² (Assistant Professor of Business Management, Qeshm Branch, Islamic Azad University, Qeshm, Iran)
bijan nahavandi ³ (Assistant Professor, Department of Industrial Management and Technology, Science and Research Branch, Islamic Azad University, Tehran, Iran)

تاریخ دریافت : 1399/06/15 تاریخ پذیرش : 1399/09/12 تاریخ انتشار : 1399/09/17

کلید واژه: قابلیت بازاریابی, واژگان کلیدی: بازارگرایی, هوشمندی بازار,

چکیده مقاله :

این پژوهش با هدف شناسایی پیشایندها و پسایندهای بازارگرایی در صنعت لبنیات (مطالعه موردی شرکت فراورده‌های لبنی رامک) انجام شد. از لحاظ هدف، کاربردی و از لحاظ نحوه گردآوری اطلاعات جزء پژوهشهای آمیخته (کیفی- کمی) بود. جامعه آماری در بخش کیفی شامل خبرگان دانشگاهی و سازمانی شامل متخصصین شرکت رامک و در بخش کمّی شامل تمامی کارکنان شرکت فراورده‌های لبنی رامک بود. حجم نمونه در بخش کیفی با اشباع نظری (15 نفر با استفاده از نمونه‌گیری هدفمند) و در بخش کمّی بر اساس فرمول کوکران 291 نفر برآورد شد. ابزار گردآوری داده‌ها، در بخش کیفی، مصاحبه و در بخش کمّی، پرسشنامه محقق‌ساخته بود. برای تحلیل داده های کیفی از روش تحلیل مضمون استفاده شد. روایی پرسشنامه از نظر صوری و محتوایی و سازه به تایید رسید. پایایی پرسشنامه از طریق آلفای کرونباخ برای کل پرسشنامه 86/0 به دست آمد. برای تجزیه و تحلیل دادهها از تحلیل عاملی تاییدی استفاده شد. نتایج به دست آمده به شناسایی 19 مولفه و 90 شاخص منجر شد که 11 مؤلفه (عوامل درونی) پیشایندهای بازارگرایی شامل تأکید مدیریت ارشد، ریسک پذیری مدیر، تعارض، ارتباطات بین بخشی، ساختار، سیستم پاداش مبتنی بر بازار، ، دانش تخصصی بازاریابان، رفتار شهروندی، فرهنگ بازاریابی، قابلیت بازاریابی و نوآوری و 4 مؤلفه عوامل بیرونی پیشایندهای بازارگرایی شامل تلاطم بازار، رقابت، پویایی تکنولوژیکی و هوشمندی بازار بودند. و 4 مؤلفه شامل تعهد، رضایت، همبستگی کارکنان و عملکرد به عنوان پسایندهای بازارگرایی در نظر گرفته شد. مدلی پژوهش متشکل از پیشایند و پسایندهای موثر بازارگرایی در شرکت فراورده‌های لبنی رامک ارائه شد.

چکیده انگلیسی:

This study aims to Identify the antecedent and consequence of Market Orientation in Dairy industry (case study of Ramak Dairy Products Company) was conducted. In terms of purpose, it was applied and in terms of how to collect information, it was a mixed (qualitative-quantitative) research.The statistical population in the qualitative section included academic and organizational experts including Ramek specialists and in the quantitative section included all employees of Ramek Dairy Products Company. The sample size was estimated in the qualitative part with theoretical saturation (15 people using purposive sampling) and in the quantitative part based on Cochran's formula 291 people.Data collection tools were qualitative interview, interview and quantitative researcher questionnaire. Thematic analysis method was used to analyze the qualitative data.The validity of the questionnaire was confirmed in terms of form, content and structure. The reliability of the questionnaire through Cronbach's alpha for the whole questionnaire was 0.86. Confirmatory factor analysis was used to analyze the data. The results identified 19 components and 90 indicators that 11 components (internal factors) of market orientation antecedent including senior management emphasis, manager risk-taking, conflict, cross-sectoral communication, structure, market-based reward system, marketers' expertise, Citizenship behavior, marketing culture, marketing capability and innovation and the four components of external factors of market orientation predecessors included market turmoil, competition, technological dynamics and market intelligence. And 4 components including commitment, satisfaction, employee solidarity and performance were considered as the consequences of market orientation. A research model consisting of the effective antecedents and consequences of market orientation was presented .

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