Interval PROMETHEE II, TOPSIS and EDAS Approaches for Multi-Criteria Ranking Problem of the Bank Branches in Iran

Subject Areas : Fuzzy Optimization and Modeling Journal

Saeid Torkan ¹ , Ali Mahmoodirad ² , Sadegh Niroomand ³ , Saeid Ghane ⁴

1 - Department of Management, Masjed-Soleiman Branch, Islamic Azad University, Masjed-Soleiman, Iran
2 - Department of Mathematics, Ayatollah Amoli Branch, Islamic Azad University, Amol, Iran
3 - Department of Industrial Engineering, Firouzabad Institute of Higher Education, Firouzabad, Fars, Iran
4 - Department of Management, Masjed-Soleiman Branch, Islamic Azad University, Masjed-Soleiman, Iran

Received: 2024-01-01 Accepted : 2024-04-06 Published : 2024-04-24

Keywords: Multi-criteria Decision Making, Ranking Branches of Bank, Interval Value, Uncertainty,

Abstract :

Undoubtedly, rating bank branches is one of the essential tool managers use to promote branches. In this study, a multi-criteria problem applied in banking has been addressed. In this research, a framework for ranking 20 branches of Tose’e Ta'avon bank in Iran (Khuzestan province) using decision-making methods has been considered as a case study. Essential criteria are selected through experts and research literature. Then, according to the uncertainty in some indicators and the elimination of defects related to the investigation at a certain point, the data is determined in the form of interval values. The weighting of the criteria using experts' opinions, interval Shannon entropy, and the linear combination of the two, and considering the final matrix extracted from three 4-month intervals (geometric mean of 3 matrices) using three approaches, namely PROMETHEE II, EDAS, and TOPSIS with interval values, the ranking of bank branches has been used for a case study. Then, benchmark tests are used to validate the methods to provide a fairer ranking. Finally, the managers can see the actual position of the branches in identify throughout the year and use it to improve the bank's performance.

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